Privacy Policy

Who this policy covers

• Businesses that use ZeloFlow (our customers) and their staff.
• End users: people who contact those businesses through ZeloFlow.

For end users, the business you contact decides how your information is used; we process it on that business’s behalf.

Information we collect

• Contact details: name, email address and phone number.
• Messages: the messages you send to a business through ZeloFlow (for example WhatsApp messages, emails or web chat) and the replies.
• Request details: information about what you ask the business for, such as reservations, appointments or orders, their dates and status, and payment status as reported to the business. We do not receive or store card numbers.
• Business account details: for businesses, the account owner’s name, email, business information and settings.
• Technical data: basic logs needed to run and secure the service, such as timestamps and error codes.

How we use it

• To answer messages and handle requests for the business you contacted.
• To send messages related to your requests, such as confirmations and replies.
• To keep the service secure, prevent abuse and fix problems.

We do not sell personal information and we do not use it for advertising.

AI processing

Messages are processed by AI models to understand requests and write replies. Facts such as prices, availability and the status of a request come from the business’s own data and rules, not from the AI. We use AI providers only to process messages for the service, under their business terms.

Service providers

We use trusted providers to run ZeloFlow, only as needed to provide the service:

• Meta (WhatsApp Business Platform), for WhatsApp messages;
• cloud hosting and database providers, to run the service and store data;
• email delivery providers, to send emails;
• AI model providers, to process messages.

How long we keep it

We keep information only as long as needed to provide the service and meet legal obligations. Message content is kept for a limited period and then deleted. Records of requests are kept for as long as the business needs them for its records.

Your choices and rights

You can ask to access, correct or delete your information. End users can also contact the business directly. To stop WhatsApp messages from a business, reply “STOP” or block the number in WhatsApp.

Data deletion

To request deletion of your information, email contact@zeloflow.ai with the phone number or email you used. We will confirm and complete the request within 30 days, except for records a business must keep by law.

Security

We use access controls, encryption in transit and separation between businesses’ data to protect information. No system is perfectly secure, but we work to protect your data.

Children

ZeloFlow is not intended for children under 16, and we do not knowingly collect their information.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

Celosoft Consulting LLC
contact@zeloflow.ai